It takes 2 seconds to say “thank you” but why do people not do it?
A friend recently asked me if I could visit a personal contact of theirs to give them some advice on how they could improve their marketing. I owed them a favour so was happy to do so and it was clear that there was no financial reward attached.
I spent time visiting them, listening and asking questions and formulating ideas. Then later that day I detailed in an email some really good ideas that they could work on. I even made calls on their behalf to set up a joint event. As I say I was happy to help here.
But I’ve not even received a response to that email. Perhaps they were expecting me to come in and wave a wand and get everything done for them. Perhaps they liked the ideas but are not able to allocate the time to get them going. Maybe they didn’t like my ideas; but I very much doubt that!
Just a courteous ‘thank you’ would have been nice. Maybe I’m naive? I expect it’s got something to do with perceived value.
On the other hand, today I have received such a lovely email with profuse thanks for my time, thoughts and prompt response (and a hint of an order!). How lovely that was. It’s nice to know there are people out there with manners.
What’s your experience? And how do you say ‘thank you’?